OUR RETURN POLICY

 

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.

 

Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return a reproduction print, you will be responsible for return shipping costs. We are more than happy to exchange a print for you as well.

 

How long do I have to return or exchange a print? Please open and check your prints immediately upon receiving them. We accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return. Please note the above restocking fee.

 

I purchased a print, but now it’s on sale. Can I have the discount applied retroactively? Absolutely! We are happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale. Please contact us if this situation arises.

 

When will my replacement artwork ship / When will I receive my refund? We will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.

 

What packaging do I use to send the print back? We ask that you return your print in the original packaging. If you do not have the original packaging, please go to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging or mishandling in your possession. We are unable to restock and sell damaged prints, so please make sure you handle and package your print with care!

 

My artwork arrived damaged, was not delivered, or was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.

 

That being said, this is how we typically handle situations that fall outside of our control:

 

Damaged Print: If your print is damaged in transit, we are happy to handle this on a case-by-case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

 

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

 

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. We are happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email M_Dalles@yahoo.com if you have any questions about your order, and we will work with you to sort out any issues!